Terms of service

Terms of Service

Effective Date: May 8, 2026

Operator: ElieCom L.L.C., a New Jersey limited liability company, doing business as "Fluffy Doodle" ("The Fluffy Doodle," "we," "us")
Brand storefront: The Fluffy Doodle (fluffydoodle.com)
Website: fluffydoodle.com
Jurisdiction: State of New Jersey, United States

By placing an order on fluffydoodle.com, you agree to these Terms. The Fluffy Doodle is a brand storefront operated by ElieCom L.L.C., a New Jersey limited liability company, doing business as "Fluffy Doodle"; the operator may operate additional brand storefronts under separate registered trade names, but these Terms apply only to your purchase through The Fluffy Doodle.

1. Products and Orders

The Fluffy Doodle sells apparel, accessories, and gifts for doodle parents - mostly women age 28-55, us, household income $75k+ (many $150k+ dink households who treat the dog as a child). they self-identify as "doodle moms" and absolutely refer to themselves that way. they buy gifts for themselves, partners, fellow doodle parents, and "gotcha day" anniversaries. multi-occasion gifting: mothers day, fathers day, christmas, birthday, "gotcha day", new puppy. repeat-buyer behavior is strong - one good design pulls them back for breed-variant + color-variant lines.. Products are made-to-order via our print-on-demand fulfillment partner. Each order is produced after you place it; this is not pre-stocked inventory.

2. Pricing and Payment

Prices are listed in U.S. Dollars and may change at any time prior to order confirmation. Sales tax is calculated and added at checkout based on your shipping address. Payment is collected at the time of order via Shopify Payments and other supported processors.

3. Order Confirmation

After placing an order you will receive an email confirmation. We reserve the right to cancel or refund any order at our discretion, including but not limited to: suspected fraud, pricing errors, shipping address verification failures, or product unavailability. If we cancel your order we will refund the full amount.

4. Production and Shipping

Production typically takes 2–7 business days after order placement. Shipping times depend on the carrier and destination, typically 3–10 business days within the United States. International shipping is available to select countries; transit times vary.

You are responsible for entering an accurate shipping address. We are not responsible for orders lost due to incorrect or incomplete addresses provided at checkout.

See our separate Shipping Policy for full details.

5. Returns, Refunds, and Exchanges

Because every product is made-to-order specifically for you, we do NOT accept returns for buyer's remorse, change of mind, or sizing mistakes.

We DO accept returns and issue refunds or replacements for:

  • Manufacturing defects (misprints, ink errors, tears)
  • Damaged-in-transit items
  • Items that arrived materially different from what you ordered

To request a return for one of the above reasons, email info@fluffydoodle.com within 30 days of delivery with your order number and a clear photo of the issue. We respond within 2 business days.

See our separate Refund Policy for full details.

6. Intellectual Property

All designs, artwork, logos, and other content on fluffydoodle.com are the property of ElieCom L.L.C., a New Jersey limited liability company, doing business as "Fluffy Doodle", or used under license. You may not reproduce, distribute, or use any of our designs for commercial purposes without written permission.

The "The Fluffy Doodle" name, logo, and tagline are trademarks of ElieCom L.L.C., a New Jersey limited liability company, doing business as "Fluffy Doodle".

7. Account and Acceptable Use

If you create a customer account on fluffydoodle.com, you are responsible for maintaining the confidentiality of your login and for all activity under your account. Notify us immediately at info@fluffydoodle.com of any unauthorized use.

You agree not to: (a) use the site for any unlawful purpose, (b) attempt to gain unauthorized access to our systems, (c) disrupt the site's operation, or (d) submit false or misleading information.

8. Disclaimer of Warranties

Products are provided "as is." Other than warranties expressly stated in these Terms or required by law, we make no warranties, express or implied, regarding our products or services.

9. Limitation of Liability

To the fullest extent permitted by law, ElieCom L.L.C., a New Jersey limited liability company, doing business as "Fluffy Doodle" shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your purchase or use of our products. Our total aggregate liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

10. Dispute Resolution

Any dispute arising from these Terms or your purchase shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration shall be conducted by a single arbitrator in New Jersey. You waive any right to class action or representative proceedings. Either party may bring individual claims in New Jersey small claims court instead.

11. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law provisions. Exclusive venue for non-arbitration proceedings: New Jersey state or federal courts.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated Effective Date. Your continued purchase or use of the site after changes are posted constitutes acceptance of the updated Terms.

13. Contact

  • Email: info@fluffydoodle.com
  • Operator: ElieCom L.L.C., a New Jersey limited liability company, doing business as "Fluffy Doodle"
  • Website: https://fluffydoodle.com